Privacy Policy
Last updated: July 29, 2025
Algorithm Squad FZE (“Algorithm Squad,” “we,” “us,” or “our”) operates BotOverload, an AI-powered social media automation platform (“BotOverload” or “the Service”) that enables businesses to automate customer interactions and e-commerce operations on WhatsApp, Instagram, and Facebook. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information and Platform Data when you use BotOverload.
By accessing or using the Service, you consent to the practices described herein.
1. Information We Collect
1.1 Information You Provide Directly
Account Registration
- Company name, contact person's name, and business email address
- Billing information (for paid subscriptions)
- Phone numbers and preferred communication channels
- Business verification documents (as required)
Social Media Platform Integration
- OAuth access tokens for your WhatsApp Business, Instagram Business, and Facebook Business accounts
- Business profile information (page names, profile IDs, business verification status)
- Account permissions and access levels you grant to BotOverload
Business Configuration Data
- Product catalogs, inventory information, and pricing data
- Payment processing preferences and merchant account details
- Custom automation workflows and business rules
- Customer service templates and response configurations
1.2 Platform Data from Meta Products
When you connect your social media accounts, we collect and process Platform Data as defined by Meta's Platform Terms, including:
User Interaction Data
- Messages sent to and from your business accounts
- Customer inquiries, responses, and conversation metadata
- Timestamps, message IDs, and delivery status information
- Media files (images, videos, documents) shared in conversations
Profile and Contact Information
- Customer profile information (names, profile pictures, usernames)
- Contact details shared voluntarily by customers
- User preferences and interaction history with your business
Analytics and Performance Data
- Message delivery rates, response times, and engagement metrics
- Customer journey data and conversion tracking
- Campaign performance and automation effectiveness data
2. How We Use Your Information
2.1 Service Provision and Platform Integration
Core Service Operations
- Authenticate and authorize access to your connected social media accounts
- Process and route messages between customers and your business
- Execute automated responses and workflows according to your configurations
- Maintain integrations with WhatsApp Business API, Instagram Graph API, and Facebook Graph API
AI-Powered Automation
- Analyze conversation patterns to improve automated responses
- Train AI models to better understand customer intent and context
- Generate intelligent replies and product recommendations
- Optimize response timing and delivery methods
2.2 Platform Data Processing
In compliance with Meta's Platform Terms, we process Platform Data solely for the following permitted purposes:
Customer Communication Management
- Facilitating conversations between your business and customers
- Routing inquiries to appropriate departments or automated systems
- Maintaining conversation history for context and follow-up
Business Analytics and Insights
- Providing aggregated analytics on customer engagement and satisfaction
- Measuring campaign effectiveness and automation performance
- Generating business intelligence reports (with data anonymized where possible)
Service Improvement
- Enhancing our AI algorithms and automation capabilities
- Identifying and resolving technical issues or service disruptions
- Developing new features based on usage patterns and feedback
2.3 Prohibited Uses of Platform Data
We strictly prohibit and do not engage in the following practices with Platform Data:
- Discrimination: We do not process Platform Data to discriminate based on protected characteristics
- Eligibility Determinations: We do not use Platform Data for housing, employment, credit, or insurance decisions
- Surveillance: We do not process Platform Data for law enforcement or surveillance purposes
- Data Sales: We never sell, license, or purchase Platform Data
- Profile Building: We do not build user profiles without valid consent for unauthorized purposes
- Re-identification: We do not attempt to decode, reverse-engineer, or re-identify anonymized data
3. Data Sharing and Disclosure
3.1 Service Providers and Technology Partners
We may share your information with carefully vetted third-party service providers who assist in:
Technical Infrastructure
- Cloud hosting providers (AWS, Microsoft Azure) for secure data storage
- Content delivery networks for performance optimization
- Database management and backup services
Business Operations
- Payment processors (Stripe, PayPal) for subscription billing
- Customer support platforms (Zendesk, Intercom) for service delivery
- Analytics providers for business intelligence and reporting
All service providers are contractually bound to:
- Process data solely for our specified purposes
- Implement appropriate security measures
- Comply with Meta Platform Terms and applicable privacy laws
- Delete data upon termination of services
3.2 Meta Platform Data Sharing Restrictions
In accordance with Meta's Platform Terms, we only share Platform Data in the following limited circumstances:
Legal Requirements
- When required by applicable law, regulation, or valid court order
- To comply with government requests or legal processes (with proof retained)
User-Directed Sharing
- When you explicitly direct us to share data with specific third parties
- With your express consent for particular purposes (with consent proof retained)
Service Provider Integration
- With your designated service providers for business operations you've authorized
- Only to the extent necessary for the specific services you've requested
3.3 Data Transfer Safeguards
International Transfers
- Data may be transferred to and processed in jurisdictions outside your home country
- We implement appropriate safeguards including standard contractual clauses
- We ensure adequate protection levels for all international data transfers
Corporate Transactions
- In case of merger, acquisition, or sale of assets, data may be transferred
- You will be notified of any changes to data processing practices
- New owners must comply with this Privacy Policy and Meta Platform Terms
5. Cookies and Tracking Technologies
We and our service-provider partners use cookies and similar technologies to track user activity and remember preferences.
- Essential Cookies: Required to enable core features (e.g., login sessions).
- Analytics Cookies: Collect aggregated data on user interaction, such as page views and feature usage.
- Functional Cookies: Remember your preferences (e.g., dashboard layout).
You can manage or disable cookies through your browser settings; however, disabling certain cookies may limit your ability to use the Service.
6. Data Retention
We retain personal data only as long as necessary to:
- Fulfill the purposes for which it was collected (e.g., to provide BotOverload services).
- Comply with legal obligations (e.g., financial record-keeping).
- Resolve disputes or enforce our agreements.
After the retention period ends, we delete or anonymize your data. Data in backups may persist for a limited time but will not be used except for restoration purposes.
7. Data Security
We employ organizational, technical, and administrative safeguards to protect your information, including:
- Encryption: Data in transit is encrypted via HTTPS/TLS; sensitive data at rest is encrypted with AES-256 or equivalent.
- Access Controls: Role-based access to production systems; multi-factor authentication (MFA) for administrative accounts.
- Infrastructure Security: Firewalls, intrusion detection systems, and routine vulnerability assessments.
- Employee Training: Mandatory privacy and security training for all staff with access to personal data.
While we strive to protect your information, no security measure is 100% foolproof. We cannot guarantee absolute security.
8. International Data Transfers
Algorithm Squad is headquartered in the United Arab Emirates. When you use BotOverload from outside the UAE, your data may be transferred to, processed, and stored on servers located in the UAE or other jurisdictions where our service providers operate. By using the Service, you consent to the transfer of your information to these jurisdictions, which may have different data protection laws than your home country.
9. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal data:
- Access & Portability: You can request a copy of your personal data in a structured, machine-readable format.
- Correction: You can ask us to correct inaccuracies or update incomplete information.
- Deletion: You may request the deletion of your data, subject to our retention obligations.
- Withdrawal of Consent: You may withdraw consent for certain processing activities (e.g., marketing). This will not affect processing based on other lawful grounds.
- Objection or Restriction: You may object to or request restriction of certain processing (e.g., direct marketing).
To exercise any of these rights, please contact us at privacy@algorithmsquad.ae. We will respond within a reasonable timeframe and in accordance with applicable laws.
10. Children's Privacy
BotOverload is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from anyone under 13. If you believe we have inadvertently collected data from a child under 13, please contact us at privacy@algorithmsquad.ae so that we can delete that information promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by posting the new Effective Date at the top of this page and, if reasonably possible, by sending a notice to your registered email address. Your continued use of BotOverload after the Effective Date constitutes acceptance of the updated Policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact: